Frequently Asked Questions

Here is a list of frequently asked questions. Please make sure to read through the entire list of questions. If your question is not here, please feel free to email us but please include your full name and order number. Thank you.

1. I need help with my order. How can I contact you?

The best way to reach us is via the email form. Please make sure to include your issue, full name and order number so that we may best assist you.

2. When will I receive my order?

This depends on where you are located. Your order will NOT ship out the day you place your order. Your order has to go through processing, printing and packaging before it’s ready to ship. This can take between 2-3 business days. Once your order ships, priority mail should arrive to you within 3 business days and standard mail should arrive within 5-7 business days. International shipping takes between 2-4 weeks, depending on the distance of your country from the US and the speed of your postal service. We are not responsible for items lost or damaged due to mishandling by the USPS.

3. Will I be able to track my order?

Only shipments sent within the US will have valid tracking numbers. This tracking number can be found by logging back into your account, clicking the order status tab in the upper right corner and clicking the corresponding order number. Take the tracking number provided and go to http://www.usps.com to track your order. Your order will not begin tracking until a USPS worker scans the package, so please be patient. Unfortunately, because the USPS is a government agency, we cannot track packages shipping outside of the US.

4. I keep getting an error that says my zip code/postal code and address do not match. What does this mean?

This error means that your zip code or address you provided does not match the billing details for your credit card. The address you enter here should match the address that your credit card bill is mailed to every month. When the address doesn’t match, you set off our fraud alert system, so we decline your order. This is for the protection for all of our customers.

5. I got an error message that reads “Oops…something went wrong with your order.” What should I do?

Please contact us immediately. Please do not attempt to place your order again.

6. My daughter/son is ___ years old. What size should I order?

The truth of the matter is, you know your son/daughter better than we do. We offer a size chart on our website to help you determine the correct size. The size chart can be viewed here: http://store.fueledbyramen.com/sizes.

7. How much will my shipping be?

Shipping can be approximately calculated at http://www.usps.com. We ship from area code 33634. Accessories are 0.5 lbs, t-shirts/CDs are 1 lb, and hoodies are 2 lbs. Shipping prices are set by the USPS, so we have no control over shipping cost. We also add a small handling fee to cover costs of packing materials, credit card fees, etc. This charge will be detailed on your final receipt.

8. Can you ship to my country?

Yes, we offer shipping worldwide. All you need to do is create an account, place an order and we’ll take care of the rest!

9. Can I place an order without a credit card?

Yes. In addition to credit cards, we also accept PayPal in our online store. If you would like to submit a mail-in order, we accept cash/money order/check. Mail-in order forms can be downloaded here: http://store.fueledbyramen.com/orderform.pdf.

Please remember to include shipping cost. If you are submitting a mail-in order, please make sure to contact the webstore so we can take the items you are ordering out of stock for you.

10. Do you accept Visa gift cards?

No, we unfortunately do not accept these at this time.

11. Can I change my address on my order?

If you contact the webstore immediately after you place your order, we can usually make the change within 24 hours of placing the order. After processing is completed, changes are often impossible. Please make sure to include your full name, order number and the address you wish to change to when contacting the webstore.

12. Can I add/cancel an item from my order?

For our customers’ protection, we cannot add items onto your order once it has been placed. We can remove and refund items if caught within the first 24 hours of placing your order.

13. Will I receive email confirmation?

You will receive an email confirmation to the email address you provided when your order is placed. Please be sure the email address is correct in your account to ensure you receive your confirmation. If you do not receive confirmation, your order did not go through, so please be sure to check your email, including your junk mail folder, once you submit your order. We do not send notification when your order ships, but your order status will update in your FBR account to Order-Paid-Shipped and we will provide a tracking number. Again, please give the USPS a few business days to register this tracking number.

14. What does my “ORDER STATUS” mean?

If your order status reads CART, your order was not processed and did not go through. Please try your order again. If your order status reads ON HOLD – PAYMENT FAILED, your payment was rejected and you will need to double check your billing details and submit your order again. This order will NEVER charge to your bank account, but if you would like for us to clear it off your FBR account, please contact us and include your full name and the order number you wish to clear.

15. My poster came crinkled. Why would you do this to me?

We make our best effort not to do this to you. Poster tubes are both recommended on the order page as well as provided as a pop-up suggestion box while placing your order. If you do not want your poster to come folded, please, please, please order a poster tube along with your poster. Only one poster tube is necessary for any reasonable quantity of posters.

16. My order has arrived, but my posters have not. Where are they?

Because the USPS considers poster tubes an “irregular package”, they generally arrive 1-2 days after your package. It is a USPS Unsolved Mystery. Someone call Robert Stack or Dennis Farina! Please be patient.

17. If my size is not listed on the item page, may I just order whatever size is there and then email you asking to switch it out to my non-existent size?

NO! NO! NO! NO! NO! NO! NO! NO! NO! Did we mention no? If your size does not show up on the item page, it means we do not currently have, or possibly ever have had, that size in stock. It is very apparent when you place an order and try to do this. Please save both yourselves and our customer service the trouble. We take regular inventory of our stock and will make more sizes available when/if we receive them.

18. What will happen if I send an email without reading this FAQ?

The Loch Ness monster will come to your house and ask for tree fiddy.